Delivery Information

UK Delivery
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Our current delivery charges (excluding VAT) for customers in the UK are listed below.

BI can deliver:

  • Under bond to all UK bonded warehouses
  • With our own van within the Greater London area [click here to view current duty and tax information], and
  • To the rest of the UK via logistics partners and charged at cost [click here to view current duty and tax information].
  • We are also pleased to offer free delivery to private customers on all orders over £1,000 (excluding duty and VAT) within mainland UK.

To enquire about delivery times, please contact your account manager or email your requirements to our UK Delivery Coordinator, Alistair Hobdell.

Hong Kong Delivery
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BI offers weekly consolidated air shipments from London to Hong Kong at a rate of GBP 60 per case of 12 bottles.

Air Freight Delivery: London to Hong Kong

BI guarantees the following services to all customers shipping wine from the UK to HK:

  • A 2 week lead time for wine shipment from the UK to HK.
  • Wine is insured throughout transportation.
  • Before transport, BI employees seal all cargo in the UK warehouse, and the wrapping is not reopened until the wine has been landed in the HK warehouse for inspection.
  • Once sealed, a forwarder collects and delivers the wine directly to Heathrow airport.
  • Goods are then flown from London to Hong Kong on a direct, non-stop air flight in a pressurised aircraft cabin.
  • From the plane, BI unloads the wine into an airport temperature-controlled storage facility.
  • From the airport, a temperature-controlled truck transports from the airport to BI's HK warehouse.
  • Once at BI's Hong Kong Quality Assurance Agency (HKQAA) Certified warehouse, the wine is sorted, inspected, and placed in temperature-controlled storage (between 12°C to 16°C and 60% to 85% humidity).
  • All wines are clearly labelled with unique rotation numbers, which are logged under the relevant customer's name and individual account code.
  • Once at the warehouse, the wines are protected by a state-of-the-art fire system and 24/7 CCTV surveillance of the premises.
  • Any wines undelivered or not collected from our HK warehouse after 30 days will be subject to storage charges of GBP 3.00 per case per month.
  • Wine storage is available at our Hong Kong warehouse. Please contact your BI HK salesperson or email sales@biwine.com for more information.

Delivery Truck Features

BI's fleet of temperature-controlled vans and trucks all include the following features:

  • Temperature-controls set between 14°C and 18°C.
  • An ‘Insulated Goods’ container for wine storage.
  • Lockable side door.

Delivery Charges

BI offers weekly consolidated air shipment from the UK to HK at a rate of GBP 60 per case of 12 bottles. Further details to note include:

  • The GBP 60 freight charge includes onward delivery in a temperature controlled vehicle to a single delivery address in Hong Kong.
  • The minimum shipping charge is GBP 60 (regardless of the number of bottles).
  • BI's minimum order value is GBP 100.
  • Deliveries to areas such as Tung Chung, Ma Wan, Discovery Bay or outlaying islands will incur an extra toll. Please contact your BI HK salesperson or email sales@biwine.com for more information.

Delivery Dates and Times

  • BI HK delivers on Monday-Saturday (inclusive).
  • BI HK does NOT deliver on Sundays or statutory holidays.
  • A private address (home, office, warehouse, hotel, etc) is required for delivery. Deliveries cannot be made to public locations (such as car parks, ferry piers, train / airport terminals,etc)
  • Standard deliveries should arrive at their destinations between 10:00 to 14:00 hrs OR 14:00 to18:00 hrs (HK time).
  • Cut off times for next-day delivery requests are as follows:
    • Monday deliveries must be requested by 13:00 hrs (HK time) on the previous Friday.
    • Deliveries on Tuesday to Saturday must be requested by 13:00 hrs (HK time) on the day before delivery.
  • BI HK designates the following specific days for warehouse deliveries:

Further Points to Note

Singapore Delivery
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Shipping to Singapore

We offer bi-monthly air shipments from the UK to Singapore and the lead time from UK is approximately three weeks and handle all the duty and customs procedures and can deliver into your In Bond Storage or Duty Paid to your door. Wines are shipped under temperature controlled conditions and in the pressurized cabin of the aircraft. The wines are then delivered to the door in Singapore in a temperature controlled vehicle. We arrange two sea shipments in a year. Please contact your account manager for more details.

Singapore Duties and Taxes

Singapore imposes a Duty and Tax structure on wine imports. A typical break down is shown below for a case of 12 bottles costing GBP 480 in Bond UK, imported into Singapore with all duty and taxes paid, and delivered to your door. (DDPS)

Please note:

  • Airfreight is SGD 222 for 12 bottle case, SGD 111 for 6 bottle case
  • Lead time from UK is approximately 3 weeks due to permit declaration & the clearance of SG Customs
  • We arrange two sea shipments in a year. Please contact your account manager for more details
  • The above costing is an estimate only and your charges will differ slightly depending on the prevailing exchange rates and the alcohol content of the wine.

Storage in Singapore

We are pleased to offer an In Bond or Duty Paid reservists function for BI customers in Singapore who have run out of space, or simply wish to age their wines locally.

  • In-Bond wines will be stored at CWT Logistics in Jurong
  • The warehouse uses state-of-the-art technology to maintain constant temperature and humidity levels in Singapore's climate
  • All duty & bonded wines now are storing with CWT Logistics at the cost of SGD 6.50 per case of 12/month and it is billed quarterly for the next 3 months
  • Next day home delivery possible from reservist accounts (for instructions sent before midday)
  • Primeur Cellars is no longer in use. Please contact your account manager for more details.

For all other enquiries please contact Suki Li, Singapore Operations at suki.li@biwine.com or call +65 64747310

USA Delivery
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Shipping Wine to the US

Direct Shipping

Shipping to the US is handled by a third party shipper and importer. Sea freight can be arranged quarterly. The exact cost will vary depending on delivery destination and value of stock. Prices start at USD 100 per case (9 litres) for shipping to CA. Please contact us for a quote.

For a faster service, delivery charges via air freight are as follows (please allow 10 – 15 days for delivery of ready stock):

N.B. A charge of 0.6% of invoice value is payable to cover taxation of wine shipments to the USA at point of entry.

Arrange Your Own Shipping

If you would like to make your own arrangements with a shipper of your choice, we will be happy to deliver to your chosen address for onward export. Alternatively, we can make wines available for collection by your nominated shipper. UK delivery terms will apply.

Wine Storage

Our American customers can store with the UK's most advanced, long term wine storage facility in the world - Octavian's new Colerne warehouse. All wines can be viewed online via client reserves and you can also take advantage of our innovative 'My Portfolio' system to track, trade and manage wines listed on the Livetrade platform. Full details of UK storage can be found here.

Selling Your Wine

We understand that selling wine can seem complicated, and so try to offer you the most transparent trading process possible. From individual cases up to the largest collections BI LA provides cash bids and offers, as well as a tailored, cost effective brokerage service.
Contact us on sales.us@biwine.comto make the most of your cellar.